ZeyPOS Call Center

You’re spending money on ads: sponsored Instagram posts, Google clicks, signage, flyers... The phone rings, DMs keep coming — but how many actually turned into customers? For most businesses, the answer is a guess. With ZeyPOS Call Center, it becomes a number: every call and every message is logged, tracked, and measured in one screen. Your ad budget finally gets a scorecard.

Every request captured in one tap

The phone rings, and your team logs it in seconds: customer name, phone number, how they found you, party size, and date — same-day bookings or hotel stays with check-in and check-out dates. Request types are defined by your business and managed by color in the panel: booth, wedding, reservation, event... Estimated revenue and campaign info are added too, so every request enters the system with its value from the first second.

Where did it come from? — 14 sources

Google Ads, Google Maps, Google Organic, Instagram Ads, Instagram Organic, Facebook, WhatsApp, Phone, Website, Referral, Returning Customer, Booking/Agency, even "Saw You Passing By" — every request gets a source tag. At the end of the month, you get one report that answers the real question: which channel works, and which one is just burning money.

From lead to sale — 9-status flow

A request isn’t logged once and forgotten; it moves through a living workflow: New Request → Info Collected → Hot Lead → Deposit Pending → Reservation / Sale. Anything unfinished is never left hanging: the "To Follow Up" list is waiting for you the next day. For lost requests, you choose the reason — price was too high, no availability, they chose somewhere else, no response... Losing a lead happens; not knowing why is the real loss.

Conversion on screen, all the time

Four counters stay visible at the top: Total / Conversion / Lost / Following Up. In the "Mine" tab, each employee sees their own requests and personal conversion rate — their own scorecard, their own motivation. The "All Requests" tab is the team’s shared pool. Today, yesterday, last 7 days, last 30 days, and status filters let you slice the data you want in two taps.

Social media panel — one click for the DM flood

The team stays in sync

Requests flow live: the moment your teammate adds a new one, it appears in your list, and status changes update instantly — no refresh needed. For every request, it’s clear who opened it and who it’s assigned to; two people never call the same customer, and no request is left without an owner.

Not estimated — actual revenue

When a request is created, you enter estimated revenue; once it closes, actual revenue is recorded. In owner-panel reports, request volume, conversion, and revenue appear side by side by source and campaign; you also record ad spend from the panel — so you can see exactly what each campaign cost and what it brought back. The debate over "does advertising work?" is over. The numbers speak.